Client Management in MachMerchant is as easy as clicking a few links in the application. You can manage your clients and clients’ information in a desired manner. You can decide upon the products to be assigned to specific clients, the pricing of these products and the margin that you would like to have for the same from the clients. Being a unique small business solution, MachMerchant has equally strong order management capabilities built within it. You will receive all your customer orders in a single administrative system, making your task of examining and scheming all order details very swift.
On the other hand, MachMerchant provides a personalized customer control panel for your clients through which they can manage their business relations with you. You are able to give your clients the access to their personalized panel on MachMerchant. Through this panel, the client will be able to see the featured products, which you, as an administrator must have specifically assigned to them. This panel is a resource for your clients to:
- Browse through the different categories and sub-categories of products that you offer
- Search your database for a specific product name or SKUs
- Order a specified quantity of a product
- Ask for additional product information
- Receive email notification when a response is made to any of his query
- Review Orders, Order Status and Order History
- Communicate directly using threads
- Review product inquires, with the ability to move products from the inquiry area directly to his purchase order
The mini erp system provides you with the ability to override all “specific” featured products and show “general” featured products in your clients’ personal interface of MachMerchant. This feature helps you to push particular products that may be in stock or on special promotion. Another feature that helps you efficiently manage your business with your clients is the Message Center. The Message Center of our supply chain management software is the communication interface for you to communicate with your clients and vice-versa. Any communications between you and your client is automatically posted on a message board. To make the communication process smooth, whenever required, a response notification email is relayed to notify that a reply is requested.
Hence, apart from being a perfect order and inventory management system, MachMerchant also provides you a unique additional feature of client/customer management, making it the only one of its kind small business solution available on the web today.